FREE worldwide shipping on orders over $25

FAQs

Where is my order?

We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders placed will be on items that we handcraft-to-order. We promise to ship all orders as quickly as possible and if any order or item will take more than 3-5 days to ship we will contact you to let you know the updated production time. 

Why isn't my tracking number working?

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

The Tracking Number says delivered, but I haven't received my order.

All domestic delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.

Where is your store based?

Montreal, Canada.

How do discount codes work?

Only ONE discount can be applied at checkout. Add your discount code when you view your cart.

How do I order wholesale? 

Please contact us before ordering for a wholesale discount. We will respond to all emails within 48 hours. We offer 35% off every product + free USPS Priority Mail shipping on all wholesale orders.

Let us know which items you would like and how many of each item. We need to know this first to make sure we have enough of each item in stock. If we can accommodate your order, we will then email you back with your personal wholesale discount code.

MINIMUM WHOLESALE ORDER AMOUNT IS $350.

We also offer bulk discounts, which you can find on every product page for orders between 2-20+ items of the same product.

What is the store's cancellation policy?

For all other order cancellations, please contact us immediately via our contact page. We will respond to all emails within 24 hours. Once the order request has been processed by our designers and manufacturers (generally within a couple hours), your order cannot be canceled.

How long will it take to receive my order?

Since all of our pieces are handmade to order, processing time may vary. Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out. 

CURRENT PRODUCTION TIME: 2-5 business days

DELIVERY TIMES

United States 8-15 Business Days
International 14-28 Business Days

 ** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

What is your return and exchange policy?

Each order is customized and made-to-order therefore ALL ITEMS ARE A FINAL SALE. We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 25 days after purchasing the item along with a proof f the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer's duty to measure on their end before purchasing.

Find more information on our return & exchange section. Our customer service team is always here to help you with your concerns. Send us an email at [email protected] and we will get back with you in 24-48 hours. 

 

How do I take care of my new items?

  1. Apply lotion, cosmetics, hairspray and perfume before dressing in jewelry. 
  2. When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration. 
  3. Never wear jewelry when doing physical work such as housekeeping, gardening or exercise. 
  4. Never expose jewelry to household cleaning products. 
  5. Never expose jewelry to chlorine swimming pools or hot tubs.

For more extensive guidelines on how to take care of your Ring to Perfection products, please refer to our How to Take Care of our Jewelry Guide.

Still got unanswered questions? Contact our support team here!





Sizing & Measurements

Most of our bracelets are adjustable or one size-fits-all bracelets. If you have any concerns regarding bracelet or ring sizing, send us an email at [email protected].

Bracelet Sizing Chart

Size US (inches) EU (cm)
XXS 6.3" 16
XS 6.7" 17
S 7.1" 18
M 7.5" 19
L 7.9" 20
XL 8.3" 21
XXL 9.1" 23


How to Measure Your Wrist Size

Ring to Perfection wants all of our customers to be well-informed about every ring. We ensure every ring contains descriptions about the sizes. All of our ring size descriptions are in US sizes. If you use a different sizing metric, check the guide below to learn about the conversion equivalent of the sizing metric you use your country.

Legend: 

Ring Size Guide

DIA  

 CIRC 

SIZES
mm mm USA UK Italy
Canada Ireland Spain
Mexico Australia Netherlands
RTP Sizes New Zealand Switzerland
14.88 46.8 4 H 6.75
15.09 47.4 4 1/4 H 1/2 7.5
15.49 48.7 4 3/4 J 8.75
15.7 49.3 5 J 1/2 9.25
15.9 50 5 1/4 K 10
16.31 51.2 5 3/4 L 11.25
16.51 51.9 6 L 1/2 11.75
16.71 52.5 6 1/4 M 12.5
17.12 53.8 6 3/4 N 13.75
17.32 54.4 7 N 1/2 14.5
17.53 55.1 7 1/4 O 15
17.93 56.3 7 3/4 P 16.25
18.14 57 8 P 1/2 17
18.34 57.6 8 1/4 Q 17.5
18.75 58.9 8 3/4 R 19
18.95 59.5 9 R 1/2 19.5
19.15 60.2 9 1/4 S 20.25
19.56 61.4 9 3/4 T 21.5
19.76 62.1 10 T 1/2 22
20.57 64.6 11 V 24.75

How to Measure your Ring Size

Determining someone's correct ring size, by using a properly fitting ring or by measuring the finger in question, is important to ensure a perfectly fitted ring whether for yourself or a someone else. Below you will find two easy methods to measure ring size. However, if at any point you feel unsure, please feel free to contact us for further assistance.

Method 1: Measuring a Ring You Already Own

Please note: Rings with a particularly thick band will feel tighter than those with a thin band. In those cases, we recommend buying a full size larger than your normal ring size.

Method 2: Measuring Your Ring Finger 

Your ring should fit your finger comfortably; it should be snug enough to stay safely on, but loose enough to slide over your knuckle.

Please note: Your finger size can change throughout the day, so it is a good idea to measure at the end of the day when your fingers are at their largest. Do not measure when your hands are cold; your fingers will be at least half a size smaller.

Step 1:

Cut a piece of string or a ¼ inch wide piece of paper to about 2 inches in length.Wrap the piece of string or paper around the base of your ring finger. Wrap around both the base of your finger and your knuckle if your knuckle is noticeably larger than the base of your finger.

Step 2:

Mark the string or paper at the exact point that it overlaps to make a complete circle around your finger. Do this for where it overlaps on your knuckle as well, if you needed to measure it.

Step 3:

Unroll the string or paper and place it against a ruler with millimeter measurements. The length of your measurement is the circumference of your ring finger. If you needed two marks because of your knuckle, make a new mark exactly between the two and use that mark as your measure. Refer to the ring chart above to get your ring size.

*Note: Refer to the ring chart above to get your ring size. For example, if the circumference measures 62 mm, your ring size is a 10. Or, if you know your ring size is a 19, then your equivalent ring size is 8 3/4.